UNOVAS as a Platform Provider
UNOVAS provides technology and marketplace services connecting learners with independent educators, academies and institutions. While we strive to maintain a trusted platform, the quality, accreditation, qualifications, provider information, performance and educational or employment outcomes of individual courses remain the responsibility of the respective provider, unless expressly stated otherwise by UNOVAS.
UNOVAS is a brand and technology-enabled education platform operated by Visra Digital Solutions Co., B04, 1072 Offices, B Block, Al Muteena, Deira, Dubai, United Arab Emirates; and Visra Universe Private Limited, 723/A, Malabe Road, Kottawa, Pannipitiya, Sri Lanka.
This clarification forms part of the applicable UNOVAS document.
1. Purpose
This policy explains cancellation and refund arrangements for courses, programs or services purchased or facilitated through UNOVAS. Course-specific terms disclosed before purchase may also apply.
2. UNOVAS’s Platform Role
UNOVAS is a platform provider and marketplace, not generally the educational institution, academy or training provider delivering the course. The relevant educator or academy may have its own cancellation, attendance and refund rules.
Where UNOVAS processes or facilitates payment, we may assist with the refund process; however, the applicable educational provider’s published terms may govern the underlying educational service, subject to mandatory law.
3. Before Course Commencement
Where cancellation is permitted before a scheduled start date, requests may be made through the applicable UNOVAS or education-provider process. Disclosed cancellation fees or non-refundable amounts may apply subject to law.
4. Digital and Online Courses
For immediately accessible digital courses, recordings or downloadable materials, refund eligibility may be affected once access is granted or substantial content is consumed. Mandatory legal cancellation rights remain unaffected.
5. Standard UNOVAS Refund Window
Unless a different course-specific policy is displayed before purchase, UNOVAS may offer a 7-calendar-day refund request window for eligible online courses. Refunds may be restricted for substantial course consumption, repeated refund activity, credential sharing, fraud or other abuse, subject to applicable law.
6. Academy / Classroom Programs
For classroom, blended, practical or academy-delivered programs, the education provider’s published cancellation terms may apply. If none is published, UNOVAS will assess the request based on timing, services delivered, third-party costs and applicable law.
7. Refund Restrictions
Refunds may generally be unavailable after the applicable period; after substantial consumption; after significant assessment or certificate activity where relevant; for fraudulent or abusive use; or where clearly disclosed promotional terms are non-refundable, subject to mandatory consumer rights.
8. Cancellation by Education Provider
If an educator, academy or training provider cancels a course, UNOVAS may facilitate a refund, replacement, credit or other remedy depending on the provider’s terms, the transaction structure and applicable law.
9. Refund Method and Timing
Approved refunds will generally be returned through the original payment method where technically possible. Bank or payment-provider processing times may vary.
10. Requesting a Refund
Use the UNOVAS support channel or applicable account refund mechanism. Include your name, account email, course name, transaction reference and reason. UNOVAS may verify the purchase and request supporting information.
11. Chargebacks
Where possible, contact UNOVAS before initiating a chargeback. Unauthorized or fraudulent transactions may be investigated. This policy does not limit payment-provider or statutory rights.
12. Consumer Rights
Nothing in this policy removes or restricts mandatory consumer rights under applicable UAE, Sri Lankan or other applicable law. Where law provides a greater right, that law prevails.
13. Changes
UNOVAS may update this policy. The current version and effective date will be published on the website.
14. Contact
UNOVAS is operated by Visra Digital Solutions Co., B04, 1072 Offices, B Block, Al Muteena, Deira, Dubai, United Arab Emirates; and Visra Universe Private Limited, 723/A, Malabe Road, Kottawa, Pannipitiya, Sri Lanka.
Website: www.unovas.com · General email: info@unovas.com · Support email: support@unovas.com · Privacy email: privacy@unovas.com